Leverage Ariba Expertise to Become a Supplier of Choice

The pace of change and opportunity in B2B e-commerce is moving at a faster clip than ever, as more and more companies look for ways to do more with less. So you shouldn't be surprised if your customers ask you to deliver integrated, online invoicing or purchase order confirmation capabilities within a matter of weeks, even days. Or feel pressure to configure your B2B e-commerce website for PunchOut. Problem is, things are happening so fast you may not know where to start.

We're here to help. Maybe you're trying to support your customer's e-procurement initiative with an automated cXML or EDI integration. Or extend your B2B e-commerce website and backend catalog with PunchOut or cXML. When it comes to web-based, collaborative business commerce, Ariba can provide the technology and subject matter expertise, guidance, proven frameworks, and even sample code to get it done right.

Welcome to Ariba Supplier Services and Support

Ariba Supplier Services and Support offers elevating levels of assistance through several delivery methods:

• Global Support Resources
  

  Our global response centers offer dependable, timely resolution of your inquiries about our solutions and services at no charge, via phone or online via the Ariba Commerce Cloud:

  • Help desk support services: Ariba provides scalable, follow-the-sun support hours and customer service representatives who speak multiple languages. They are available as needed to answer common user questions and point you to additional information.
  • Online knowledge base: Support documentation and answers to frequently-asked questions are available on our website.
• Project-based Strategic and Technical Consulting Services
  

  Combining in-depth knowledge of Ariba solutions and the challenges you face as a supplier, Ariba consultants can help you develop your B2B e-commerce solutions on the Ariba Network. Consulting engagements are focused on the specific needs and goals of your company. That means you receive clear, concise, and actionable recommendations and best practices. Areas of expertise include:

  • Strategic planning: We can help you develop your overall B2B e-commerce strategy, gain buy-in from key stakeholders, and perform gap analysis.
  • Technical implementations: Tap our proven expertise and frameworks to extend your B2B infrastructure via integration with the Ariba Commerce Cloud. We can also train your in-house resources to implement solutions and share insights into optimal specifications and protocols.
  • Testing: We provide recommended testing processes and best practices for provisioning test environments. Our consultants are also available to execute and troubleshoot your B2B e-commerce solutions. For example, by testing them against functional Ariba applications provisioned in a testing environment.
  • Content development and expansion: Leverage our expertise, frameworks, and best practices to configure your current systems for PunchOut.
  • B2B e-commerce solution validation: Earn the Ariba Ready designation by having our consultants validate your solution.
• Ariba Supplier Technical Support
  

  If your B2B e-commerce solution is integrated with the Ariba Network using cXML, EDI, or PunchOut technology, you can sign up for high-quality tech support that includes:

  • Assistance with account configurations and registration issues
  • Direct access to technical support engineers by telephone or online webform
  • Guaranteed, 24/7 support for high-priority technical support issues
  • One-hour response times for technical support issues
  • Access to a variety of online self-help tools

  We can also help catalog suppliers who need assistance with catalog formatting and validation.
  Ariba Supplier Technical Support is available for a nominal subscription fee, just $1,000 per year per Ariba Network account. This subscription applies to all buyer relationships in your Network account. To sign up, just follow these four easy steps:

  1. Log on to the Ariba Network.
  2. Click the "My Services" link on the left-side menu bar.
  3. Click the "Sign Up" button next to the service description.
  4. Follow the wizard and fill out the information.

  Once you're done, you can use a credit card to pay the subscription fee. If you have questions in the process, click on the Help button in the top navigation bar. You can also refer to our FAQs, or contact
  Ariba SN Customer Support.

Learn more about Ariba Sales Acceleration Management solutions.